Backup & Data Retention Policy

This policy explains backup scope, restore limitations, Customer backup responsibilities and post-termination data handling.

1. Backup Scope

Some hosting plans include free or scheduled backups; VPS/dedicated backup may be optional or Customer-managed. The product page or Order Form determines whether backup is included and the intended frequency. “Daily” or “weekly” describes the normal schedule, not a guarantee that every backup job will complete successfully.

2. Customer Responsibility

Customers must maintain independent backups of critical websites, databases, email, source code, server images and credentials. HostingTom backups are supplemental disaster-recovery aids and should not be your only copy.

3. Exclusions and Limits

Very large accounts, temporary files, caches, logs, external mounts, excluded directories, corrupted data, unsupported databases or files locked during backup may not be captured. Backup retention may be shortened because of capacity, abuse, security incidents or service termination.

4. Restores

Restore availability depends on the available restore points and service type. A restore may overwrite current data. Customers should confirm the requested date and scope before authorizing a restore. Restoration time is not guaranteed unless expressly stated.

5. Termination and Deletion

After service termination, active hosting data may be deleted promptly and may become unrecoverable. Backup copies may persist temporarily until normal rotation or secure deletion. Customers should export all data before cancellation or expiry.

6. Legal and Security Records

Deletion of hosted content does not necessarily delete billing, KYC, security, abuse or transaction records that HostingTom must or may lawfully retain for legal, regulatory, fraud-prevention or dispute purposes.