Billing & Payment Policy

This policy explains invoices, payment timing, renewals, late payment, tax and account credits.

1. Invoices

Invoices are issued through the HostingTom client area and are payable by the due date shown. Customers are responsible for maintaining a working email address and checking the client area for service and billing notices.

2. Recurring Services

Recurring hosting, VPS, dedicated server, license and add-on services renew for the billing cycle shown on the Order Form until cancelled. Auto-payment may be attempted using an authorized stored payment method where supported.

3. Late Payment

Services not paid by the due date may be suspended, disconnected or terminated. Reconnection, reactivation or late fees may apply where disclosed. Dedicated servers may be released to the supplier quickly after non-payment and may not be recoverable.

4. Taxes and Currency

Prices may be shown in INR, USD or other currencies. Applicable GST or other taxes may be added based on billing location and law. Currency conversions, bank charges and payment-provider fees may affect the final amount paid.

5. Credits

Account credits are generally non-transferable and not redeemable for cash unless required by law. Promotional credits may expire or have product limitations stated at issue.

6. Billing Disputes

Raise billing disputes promptly through support. We will review invoice history, service usage and payment records. Refunds remain subject to the Refund & Cancellation Policy.