Email & Anti-Spam Policy

This policy governs SMTP, mailing, transactional email and other messaging sent through HostingTom services.

1. Consent-Based Sending

You may send email only to recipients who have provided valid consent, have an existing transactional relationship, or where another lawful basis clearly permits the message. Purchased, harvested, scraped or guessed address lists are prohibited.

2. Sender Identity

Messages must use accurate sender identity and routing information. Deceptive domains, forged headers, spoofing intended to mislead, phishing and impersonation are prohibited.

3. Unsubscribe

Commercial or bulk messages must include a working and timely opt-out mechanism where required. Suppression lists must be honored and should not be re-imported into active campaigns.

4. Technical Hygiene

Customers sending mail should configure appropriate SPF, DKIM, DMARC and reverse DNS where applicable, secure SMTP credentials, monitor bounce/complaint rates and prevent open relays or compromised scripts.

5. Rate and Reputation Controls

HostingTom may impose sending limits, block outbound ports, temporarily suspend SMTP, rotate/reassign IPs or require remediation where activity causes blacklisting, excessive complaints, security incidents or reputational harm.

6. Enforcement

Serious spam, phishing, malware delivery or repeat abuse may result in immediate suspension or termination without refund. Customers remain responsible for messages sent by compromised accounts or applications under their control.