KYC & Customer Verification Policy

This policy describes identity, contact and service-use verification that may apply to hosting and infrastructure customers.

1. Why Verification May Be Required

HostingTom may verify customers to comply with law, cybersecurity directions, fraud-prevention requirements, payment-risk controls, sanctions/export rules, upstream datacenter policies and abuse-prevention obligations.

2. Information We May Request

• full legal name and business name;
• verified address, email and telephone number;
• government-issued identification or business-registration evidence where appropriate;
• payment ownership or transaction evidence;
• the purpose/intended use of a VPS, cloud server or dedicated server;
• technical registration information such as signup IP, service IP allocation and timestamps;
• ownership/control information for organizations where required.

3. Enhanced Verification

Enhanced review may be required for high-risk orders, mismatched geolocation/payment data, bulk IP requests, SMTP-heavy use, prior abuse, suspicious account behavior, unusually large orders or where an upstream provider requests additional documentation.

4. Verification Outcomes

We may approve, reject, delay or cancel an order, or restrict a Service pending satisfactory verification. If an order is rejected before provisioning, payments will be handled under the Refund & Cancellation Policy and applicable law.

5. Retention and Security

KYC and service-registration data is retained only for legitimate business and legal purposes, including applicable statutory retention periods. Access is limited to personnel and providers who need it. We may disclose records to competent authorities when legally required.

6. Customer Duty to Update

Customers must keep contact and ownership information current. Providing false, stolen, misleading or fabricated verification information may result in cancellation or termination.