Law Enforcement & Government Request Guidelines

This notice explains how competent authorities may submit lawful requests concerning HostingTom accounts or infrastructure.

1. Submission

Authorities should send requests to [email protected] with “LEGAL REQUEST” in the subject and include agency identity, officer contact details, applicable legal authority, account/domain/IP identifiers, requested records, relevant date range and any legal deadline.

2. Validity Review

HostingTom reviews requests for facial validity, jurisdiction, scope and legal authority. We may request clarification or a properly issued order where required. Nothing on this page constitutes consent to jurisdiction beyond what law requires.

3. Emergency Requests

Requests involving an imminent risk of death or serious physical injury should clearly state the emergency and facts supporting it. HostingTom may prioritize such requests and disclose information where permitted by applicable law.

4. Preservation

Where legally valid, we may preserve identified records for the period required by law while the requesting authority obtains appropriate process. Preservation does not guarantee that every requested record exists.

5. Customer Notice

We may notify the affected customer unless prohibited by law, court order, emergency circumstances or where notice would create a security or fraud risk.

6. Data Minimization

Authorities should request only records necessary for the stated investigation. HostingTom may produce data in a reasonably available form and may seek reimbursement of legally recoverable costs for unusually burdensome requests.