VPS & Dedicated Server Terms

These product terms apply to VPS, virtual/cloud servers and dedicated servers supplied by HostingTom.

1. Provisioning

Server specifications, CPU/RAM/storage, IP allocation, port speed, bandwidth, location, operating system and management level are those on the Order Form. Hardware models and upstream facilities may be substituted with equivalent or better components where necessary.

2. Root / Administrator Access

Customers with root or administrator access control their operating system and installed software. Unless a managed-service package states otherwise, Customers are responsible for hardening, patching, firewalling, malware prevention, application support and backups.

3. IP Addresses

IP addresses remain controlled by HostingTom or its upstream providers and are licensed for use only while the Service is active. Additional IPs may require technical justification. IPs may change because of provider migration, abuse, routing or regulatory requirements.

4. Network and Bandwidth

Port speed is not a guarantee of continuous full-rate throughput. Traffic may be subject to transfer quotas, fair use, packet-per-second limits, DDoS controls and upstream policies. Excess usage may be billed, throttled or require an upgrade where stated in the plan.

5. SMTP / Port 25

Where SMTP Port 25 is advertised as enabled, use remains subject to the Email & Anti-Spam Policy and IP-reputation controls. HostingTom or an upstream provider may block or rate-limit SMTP in response to spam, abuse, blacklisting or security risk.

6. Reinstallation and Data

Operating-system reinstallations can erase all server data. Customers must back up data before requesting or initiating a reinstall, rescue operation, RAID change or storage reconfiguration.

7. Dedicated Hardware

Hardware failures will be diagnosed and repaired/replaced on a commercially reasonable basis. Replacement may require downtime and may use a comparable component/model. Data recovery from failed disks is not guaranteed.

8. Cancellation and Refunds

Dedicated servers are generally non-refundable after provisioning or upstream commitment. VPS refunds apply only where expressly offered for that product. See the Refund & Cancellation Policy.