Grievance Redressal Policy
This page explains how users may submit complaints and how HostingTom handles grievance escalation.
Replace every bracketed placeholder on this page, especially the Grievance Officer’s full name and designation.
1. Grievance Officer
Designation: [INSERT DESIGNATION]
Email: [email protected]
Postal address: Markona, Balasore, Odisha, India 756126
Telephone: +91-77898-69960
2. Complaints Covered
You may use this process for complaints about account service, billing, privacy, hosted content, abuse handling, customer support, consumer grievances or other concerns relating to HostingTom’s Services.
3. How to Submit
Submit a support ticket through the HostingTom client area or email the address above. Include your name and contact details, account/service identifier (if applicable), a clear description, relevant URLs/IPs, supporting evidence, the remedy requested and any urgency or legal deadline.
4. Handling
HostingTom aims to acknowledge complaints promptly and handle them within the timelines required by applicable Indian law. Complaints involving urgent safety, child sexual abuse material, court orders, cybersecurity incidents or other legally time-sensitive matters are prioritized.
5. Verification and Fair Process
We may request additional information, verify identity, contact the affected customer or preserve relevant records. We will not disclose confidential customer information to a complainant unless authorized or legally required.
6. Escalation
If you believe the initial response did not resolve your concern, reply to the ticket requesting escalation to the Grievance Officer and explain the unresolved issue. Nothing in this process limits rights to approach a regulator, consumer forum, court or other authority where legally available.