Reseller Hosting Terms

These terms apply when a HostingTom customer resells hosting services to its own clients.

1. Independent Reseller

The reseller acts as an independent provider to its end users and is not an agent, employee or legal representative of HostingTom. The reseller sets its own retail prices, support promises and customer relationship.

2. End-User Terms

Resellers must maintain terms and privacy/acceptable-use rules for end users that are at least as protective of HostingTom infrastructure as our AUP. End-user activity remains attributable to the reseller account for enforcement purposes.

3. Support

Unless a plan expressly states otherwise, HostingTom provides infrastructure/control-panel support to the reseller, not direct end-user support. The reseller is responsible for first-line support to its customers.

4. Resources

“Unlimited accounts” is subject to the purchased disk, CPU, memory, I/O, inode, bandwidth and other resource pool. Account creation may be restricted where abuse, instability or licensing constraints arise.

5. Billing and Data

The reseller is responsible for billing its end users, handling refunds it promises, and meeting applicable privacy obligations for end-user personal data. HostingTom is not responsible for unpaid reseller invoices or disputes between a reseller and its customer.

6. Suspension

HostingTom may suspend an individual end-user account or the reseller service where necessary to address abuse, security risk, non-payment or legal requirements. We will coordinate with the reseller where feasible.